Legal · Terms

Terms and Conditions

Last updated: 13 October 2026

These terms apply to the cleaning services supplied by Active Cleaning Services Adelaide (ADDIS SERVICES PTY LTD, ABN 78 806 486 714) and to your use of this website. By requesting a quote, booking a service or placing an order, you agree to these terms unless a written agreement with us says otherwise.

1. Our services

We provide office, commercial, industrial, domestic, NDIS, carpet, end of lease and hospitality cleaning in the Adelaide metropolitan area, South Australia. The scope of each job is the scope set out in your quote, proposal or service agreement.

2. Quotes and pricing

Quotes are based on the information you give us and, where arranged, a site survey. A quote is valid for the period stated on it. If the condition, size or access to the premises is different from what was described, we may need to revise the price, and we will tell you before doing extra work.

3. Bookings and scheduling

Bookings are confirmed when we confirm the date and time with you. We will make reasonable efforts to arrive at the agreed time. Ongoing services run to the schedule in your agreement and there is no lock-in contract unless we have agreed one with you in writing.

4. Access to your premises

You agree to provide safe and timely access to the premises, including keys, alarm codes, power and water. Please secure valuables and cash, and tell us about any hazards, fragile items or pets. If we cannot access the premises at the agreed time, a call-out or cancellation fee may apply.

5. Cancellations and changes

Please give us as much notice as possible if you need to cancel or reschedule a service. Short-notice cancellations may attract a fee, as set out in your quote or service agreement. Nothing in this clause limits your rights under the Australian Consumer Law.

6. Payment

Payment terms are stated on your quote or invoice. Please pay by the due date using the payment methods shown. If an invoice is unpaid after the due date we may pause services until the account is brought up to date.

7. Service standard and re-cleans

We aim to complete every service to the agreed scope and a professional standard. If you believe an area was missed or not completed to the agreed scope, please tell us as soon as possible, ideally within 24 to 48 hours, and we will return to rectify it at no extra cost where the work did not meet the agreed scope. For end of lease cleans, this includes a return visit if your landlord or property manager is not satisfied with the agreed scope.

8. Liability and insurance

We are fully insured and our cleaners are police checked. We take reasonable care of your property. Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded. Subject to those guarantees, we are not liable for loss or damage caused by pre-existing faults, wear and tear, or items that were not disclosed to us as fragile or valuable.

9. Online shop

Products bought from our online shop are covered by our Refunds, Returns and Shipping Policy. Prices are in Australian dollars and include GST where applicable.

10. Website use

The content on this website, including text, images and logos, belongs to us or is used with permission. You may view and print it for your own use, but you may not copy or reuse it commercially without our written permission. We try to keep information accurate and current but do not guarantee that it is free of errors.

11. Privacy and complaints

We handle your personal information as described in our Privacy Policy. If you have a complaint, please see our Complaints and Feedback page.

12. Governing law and contact

These terms are governed by the laws of South Australia and the Commonwealth of Australia. Contact us: Active Cleaning Services Adelaide, Unit 1, 21-23 Cheltenham Parade, Cheltenham SA 5014. Phone (08) 8244 9518. Email info@activecleaning.com.au.