Legal · Feedback

Complaints and Feedback

Last updated: 13 October 2026

We want to hear from you. Feedback, good or bad, helps us improve. If you are unhappy with any part of our service, our products or how we handled your information, please tell us so we can put it right. This applies to all customers, including NDIS participants and their representatives, families and carers.

How to make a complaint

You can contact us in any way that is easiest for you:
• Phone: (08) 8244 9518
• Email: info@activecleaning.com.au
• Post or in person: Unit 1, 21-23 Cheltenham Parade, Cheltenham SA 5014
• Online: through the contact form

Please include your name, contact details, the date and what happened. You may bring a support person, advocate or representative with you, and we can arrange communication that suits your needs.

What happens next

• We will acknowledge your complaint promptly, usually within 2 business days.
• We will look into it fairly and keep you informed.
• We aim to resolve complaints as quickly as we can and will explain our decision and any action we will take.
• We will use what we learn to improve our service.

Your rights

Making a complaint will not affect the services you receive or how you are treated. We will treat your complaint confidentially and only share details with the people who need them to resolve it.

If you are not satisfied

You can take your complaint to an independent body at any time:
• NDIS participants: NDIS Quality and Safeguards Commission, phone 1800 035 544, ndiscommission.gov.au
• Consumer complaints in South Australia: Consumer and Business Services, phone 131 882, cbs.sa.gov.au
• Privacy complaints: Office of the Australian Information Commissioner, oaic.gov.au

Related pages

Terms and Conditions · Privacy Policy · Refunds, Returns and Shipping Policy