Legal · Privacy

Privacy Policy

Last updated: 13 October 2026

Active Cleaning Services Adelaide (ADDIS SERVICES PTY LTD, ABN 78 806 486 714, Unit 1, 21-23 Cheltenham Parade, Cheltenham SA 5014) respects your privacy. This policy explains what personal information we collect through this website and our services, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. What information we collect

Depending on how you deal with us, we may collect:
• your name, phone number, email address and suburb or business address;
• details about the premises you want cleaned and the services you request;
• the content of your enquiry, quote request or message;
• order, delivery and billing details if you buy from our online shop (card payments are processed by our payment provider and we do not store your full card number);
• employment application details, if you apply through our Careers page;
• technical information such as IP address, browser type, device and the pages you visit.

2. How we collect it

We collect information directly from you when you complete a form, call or email us, place an order or apply for a job. We also collect technical information automatically when you use this website, using cookies and similar technologies.

3. How we use your information

We use personal information to:
• respond to enquiries and provide quotes and site surveys;
• perform and manage the cleaning services you book, including scheduling, invoicing and customer service;
• process and deliver orders from our online shop;
• improve our website, services and advertising;
• meet our legal, tax and insurance obligations;
• contact you about our services where you have agreed or where the law allows. You can opt out at any time.

4. Google reCAPTCHA, Analytics and advertising

This website uses Google reCAPTCHA to protect our forms from spam. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service.

We may also use Google Analytics (through Google Site Kit) to understand how visitors use this site, and Google Ads conversion measurement and remarketing to measure and show our advertising. These tools use cookies and may send data to Google servers outside Australia. You can learn how Google uses data from partner sites at policies.google.com, manage ad personalisation at adssettings.google.com, and opt out of Analytics with the Google Analytics Opt-out Browser Add-on.

5. Cookies

Cookies are small files stored on your device. We use them to keep the website working, remember items in your cart, and measure site performance and advertising. You can block or delete cookies in your browser settings, although parts of the website, such as the online shop, may not work properly without them.

6. Who we share information with

We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as website hosting, email, payment processing, delivery, accounting and analytics providers. We may share details with our cleaners where needed to perform a booked service, and with authorities where required or authorised by law. Some providers, for example Google, may store information on servers outside Australia.

7. Security and how long we keep information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including password-protected systems and secure payment processing. We keep information only for as long as it is needed for the purposes above or as required by law, such as tax and record-keeping obligations, and then delete or de-identify it.

8. Access, correction and opting out

You can ask to access or correct the personal information we hold about you, or ask us to stop sending you marketing, by contacting us using the details below. We may need to verify your identity before we act on a request.

9. Privacy complaints

If you have a concern about how we handle your personal information, please contact us and we will respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date shown at the top.

11. Contact us

Active Cleaning Services Adelaide
Unit 1, 21-23 Cheltenham Parade, Cheltenham SA 5014
Phone: (08) 8244 9518
Email: info@activecleaning.com.au